iPhone/iPad: camera and/or mic will not unmute
Published 03/24/2016 at 7:48pm UTC
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If your camera and/or microphone are not working, and clicking on the camera and/or microphone icon give you the following message:
When joining a session for the first time on Zoom or VSee, you are prompted to grant permission to access your camera and microphone. If you deny permission, the app remembers, and you CANNOT re-enable the camera/microphone through the app.
- Screencaps below show Zoom, but message is the same for VSee.
The instructions below use screencaps taken from iOS 11.4.1. If your iOS version varies widely, it may be fastest for you to uninstall and reinstall Zoom/VSee, and re-enter the meeting instead, so that you are prompted again to provide permission to access the camera/microphone.
1. Open your "Settings".
2. Scroll to the bottom and tap on "Zoom" (or "VSee" if you're using VSee instead).
3. Be sure that the toggles next to "Microphone" and "Camera" are green.
This article was last reviewed by our Support team on March 28, 2019.